[MarcGondran]

Hi,

I installed the new update of RoboDK on my MacOS laptop but when launching, it raises an error (image enclosed). I run a MacBook Pro 2015 with the latest version of MacOS.

Thank you.

Marc

[Jeremy]

Hi Marc,

Thanks for the heads up.
We will take a look at it ASAP.

In the meantime, you can go back to the previous version by following this link :
//www.sinclairbody.com/downloads/Install-Rob...v4.0.1.exe

Have a great day.
Jeremy

[Albert]

Hi Marc,

Actually, RoboDK for Mac version is still 4.0.1. Updated version for Mac will be available later this week.

Does it work if you run it without user settings?
(Double click the file:RoboDK-Skip-Settings.sh)

If so, you can probably start RoboDK without any issues by removing all the RoboDK user setting files in:
Home/Library/Preferences/com.robodk.*
You can use CMD + Shift + . to display the Library folder.

In any case, you can follow these steps so we can fix this crash:

1. Go to the RoboDK install folder (usually home/RoboDK/).
   
2. Run the RoboDK-Debug.sh file (double click it). See image attached.
   
3. After the crash, provide us with this file:
   RoboDK.app/Contents/MacOS/RoboDK.txt
   

Albert

[MarcGondran]

Hi,

I've tried to launch RoboDK using the .sh script. It returns me an error shown. I attached the sreenshot.

Thank you

---

The error report is the following :

Process: RoboDK [12201]
Path: /Users/USER/*/RoboDK.app/Contents/MacOS/RoboDK
Identifier: com.yourcompany.RoboDK
Version: 0
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: RoboDK [12201]
User ID: 501

Date/Time: 2019-12-02 13:36:15.696 -0500
OS Version: Mac OS X 10.15.1 (19B88)
Report Version: 12
Anonymous UUID: DD3A0BDA-58E3-4988-8158-CF011E9E8FAC

Sleep/Wake UUID: 66B69762-6EFD-4EED-A8C7-3D352D2A0135

Time Awake Since Boot: 27000 seconds
Time Since Wake: 1600 seconds

System Integrity Protection: enabled

Crashed Thread: 0

Exception Type: EXC_CRASH (SIGABRT)
Exception Codes: 0x0000000000000000, 0x0000000000000000
Exception Note: EXC_CORPSE_NOTIFY

Termination Reason: DYLD, [0x1] Library missing

Application Specific Information:
dyld: launch, loading dependent libraries

Dyld Error Message:
Library not loaded: /Users/*/Documents/*/libSense_LC.dylib
Referenced from: /Users/USER/*/RoboDK.app/Contents/MacOS/RoboDK
Reason: image not found

Binary Images:
0x106f4e000 - 0x107ab2fff +com.yourcompany.RoboDK (0) <6F0497FC-3778-314B-ABF9-EF6755C29DA3> /Users/USER/*/RoboDK.app/Contents/MacOS/RoboDK
0x1125c4000 - 0x112654b5f dyld (733.6) /usr/lib/dyld

Model: MacBookPro12,1, BootROM 187.0.0.0.0, 2 processors, Dual-Core Intel Core i5, 2,7 GHz, 8 GB, SMC 2.28f7
Graphics: kHW_IntelIris6100Item, Intel Iris Graphics 6100, spdisplays_builtin
Memory Module: BANK 0/DIMM0, 4 GB, DDR3, 1867 MHz, 0x80CE, 0x4B3445364533303445452D45474346000000
内存模块:银行1 / DIMM0, 4 GB DDR3, 1867 MHz,0x80CE, 0x4B3445364533303445452D45474346000000
AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x133), Broadcom BCM43xx 1.0 (7.77.106.3 AirPortDriverBrcmNIC-1435.3)
蓝牙:Version 7.0.1f1, 3 services, 27 devices, 1 incoming serial ports
Network Service: Wi-Fi, AirPort, en0
USB Device: USB 3.0 Bus
USB Device: Bluetooth USB Host Controller
Thunderbolt Bus: MacBook Pro, Apple Inc., 27.1

---

Here is the screenshot

---

There is no RoboDK.txt in the directory but there is a RoboDK executable which send the same output as in the screenshot

[not-bob]

Hi Marc,

Thanks for the heads up.
We will take a look at it ASAP.

In the meantime, you can go back to the previous version by following this link :
//www.sinclairbody.com/downloads/Install-Rob...v4.0.1.exe

Have a great day.
Jeremy

I'm getting a different error on MacOS
-------------------------
dyld: Library not loaded: /Users/a/Documents/LC2_1125/标准版/src/libSense_LC.dylib
Referenced from: /Volumes/SPINRITE V6/Applications/RoboDK/RoboDK.app/Contents/MacOS/./RoboDK
Reason: image not found
./RoboDK-Debug.sh: line 3: 39072 Abort trap: 6 ./RoboDK -DEBUG
-------------------------

任何想法吗?

[Albert]

The problem should now be fixed with the lastest MacOS version:
//www.sinclairbody.com/download

Can you try to reproduce the same crash?