[joebermejales]

Hi,

I was manipulating a complex scene when different external step models when during a "copy/paste" of a 3D model, the app suddenly crashed and shut down.

I tried to re-open again the main file, but it showed always the same error: "Unable to access to file "fanuc.rdk" ". I have afree (limited)license.

Then I uninstalled and reinstalled again many times (last version 5.2.2 and previous one 5.2.1), trying to clean up everything (windows register and temporary files).

I also tried with "run as administrator" with no luck.

Please, can you help me? I need to finish the work and it seems that RoboDK has gone forever from my PC.

thank you

[Jeremy]

Could you provide the .rdk file to see if you can open it on our end?

Did you keep some previous versions of your work?

Jeremy

[joebermejales]

Could you provide the .rdk file to see if you can open it on our end?

Did you keep some previous versions of your work?

Jeremy

Thank you Jeremy,

I am not able to open any .rdk file or even save a new scene (I tried with the examples).

About the work, no problem, I had a copy, but I cannot open or save any kind of file.

I also tried to deactivate the Windows firewalls... but no luck.

Any suggestions? Thanks

[Jeremy]

1 - Try deleting the content of: C:\Users\XXXX\AppData\Roaming\RoboDK
and reinstalling RoboDK.

2 - Try completely removing RoboDK from your PC. And reinstalling.
By that I mean manual uninstall + search for any file/folder including RoboDK or RDK mentions and you delete anything you didn't create yourself. (including folder mentioned at #1.)

Jeremy

[andrei]

1 - Try deleting the content of: C:\Users\XXXX\AppData\Roaming\RoboDK
and reinstalling RoboDK.

2 - Try completely removing RoboDK from your PC. And reinstalling.
By that I mean manual uninstall + search for any file/folder including RoboDK or RDK mentions and you delete anything you didn't create yourself. (including folder mentioned at #1.)

Jeremy

Dear Jeremy,

I have the same issue (v5.2.4, x64, win10). After pressing CTRL+C, V in GUI the software crashed. And after that, it is not possible neither to open nor to save .rdk files.

I was trying to reinstall the software but the problem still persists.

Thanks Andrei

---

1 - Try deleting the content of: C:\Users\XXXX\AppData\Roaming\RoboDK
and reinstalling RoboDK.

2 - Try completely removing RoboDK from your PC. And reinstalling.
By that I mean manual uninstall + search for any file/folder including RoboDK or RDK mentions and you delete anything you didn't create yourself. (including folder mentioned at #1.)

Jeremy

Dear Jeremy,

I have the same issue (v5.2.4, x64, win10). After pressing CTRL+C, V in GUI the software crashed. And after that, it is not possible neither to open nor to save .rdk files.

I was trying to reinstall the software but the problem still persists.

Thanks Andrei

Forgot to mention. I have an evaluation license. Is there any solution available?

[Albert]

We look forward to fixing this crash as soon as possible.

You can try running this file to set all settings back to defaults:
C:/RoboDK/RoboDK-Set-Defaults.bat
And start RoboDK afterwards. You don't need to reinstall RoboDK if you are already using the latest version.

If you still experience a crash, to debug this issue better it would help if you can follow these steps:

1. Start RoboDK by double clicking the file:
   C:/RoboDK/RoboDK-Debug.bat
   
2. Try to reproduce the problem in RoboDK until it crashes.
   
3. Right after the crash, provide us with this file:
   C: / RoboDK / bin / RoboDK.debug.txt
   

[andrei]

Thanks, Albert!